MyCountyDocs Privacy Policy

Welcome to the MyCountyDocs Public Self Serve Portal. This portal is provided as a tool allowing your county to send your documents and request information and documents related to an ongoing case or incident. MyCountyDocs values your privacy and we are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you access or use the Public Self Serve Portal. By accessing or using this service, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We do not collect or share personally identifiable information (PII), however your CaseWorker will identify a first name, last name and email address when provisioning your account. This information will help the CaseWork search for our Publick Self Serve Portal account when sending your documents or request. Personally identifiable data  and non-personally identifiable information (Non-PII) potentially collected could include but is not limited to:

a. Personally Identifiable Information (PII):

• Name
• Email address
• Phone number
• Any other information you provide voluntarily such as a title or nickname.

b. Non-Personally Identifiable Information (Non-PII):

• Log data (e.g., IP address, browser type, date and time of access)
• Cookies and similar tracking technologies
• Demographic information
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Service and ensure Security.
• To personalize your experience on the portal.
• To process transactions or requests and send transaction or request related notifications.
• To respond to your inquiries, comments, or questions.
• To monitor and analyze usage patterns on the Portal for improving our services.

3. User Responsibility for Credentials

You are responsible for maintaining the confidentiality of any login credentials, passwords, or account information associated with your use of the Portal service. You agree not to share your credentials with anyone else. If you suspect any unauthorized access to your account or a breach of security, please notify us immediately at Portal.Support@mycountydocs.com.

4. Data Security

While we take reasonable measures to protect your data, including encryption and regular security audits, we cannot guarantee the security of your information for situations beyond our control. You understand and accept that any transmission of data over the internet carries inherent risks and that we are not responsible for any data breaches or unauthorized access.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The documents sent and received via this service are stored and made available to your for 30 days unless your county has established other, more specific guidelines.

6. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review the privacy policies of those websites before providing them with any personal information.

7. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on the Website. Your continued use of the Website after any changes will constitute your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at Portal.Support@mycountydocs.com.

By using our Portal Service/Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, including your responsibility for keeping your credentials secure and our limitations of liability regarding data loss or misuse.

MyCountyDocs is committed to protecting your privacy, and we appreciate your trust in us. Thank you for using our services.

Date of Last Revision: 09/25/2023